Senior Product Manager recruitment

KEY ACCOUNTABILITIES

1. Develop product roadmap and strategies for the remittance and deposit or payment or international or information and communication product family which includes:
• Developing business cases to support changes in the product mix in order to increase revenue, meet regulatory requirements and competitive pressures, improve productivity and realize operational efficiencies.
• Create and facilitate the development and delivery of new products and services and changes to existing ones
• Initiate ideas for product re-positioning and drive change through market management and corporate marketing

2. Monitor financial performance of existing and new products to ensure consistent revenue recognition and efficiently manage costs, including identifying and implementing any cost improvements opportunities

3. Provide leadership and direction to their product team through context setting, strong performance management, and the development of individuals through coaching and training

4. Manage relationships with key partners both internal and external in support of the product roadmap, day-to-day management and financial oversight

5. Effectively manage day-to-day service escalations in partnership with market management and support teams to minimize client disruption and dissatisfaction and get to root cause analysis

6. Represents subject matter expertise to external clients, various external groups such as the OCC, Federal Reserve, SWIFT and to internal BMOFG groups
• Includes training GTM groups: Sales, Client Service, Implementation, Helpdesk
• Representing BMOFG in regulatory committees providing bank position on matters which impact the US financial community

AUTHORITIES:  
To deliver on these accountabilities, the incumbent must have the following authorities:

• When interacting with other Bank professionals the Senior Product Manager has the authority to influence the way the product is offered/delivered.  The SPM establishes product strategy, defines product features and functions in conjunction with TO and gains management buy-in.

• When interacting with external customers/prospects, the SPM has the authority to evaluate the opportunity and recommend appropriate course of action.  The SPM has the authority to make business development or technical consulting decisions.

• When interacting with vendors and strategic partners, the SPM has the authority to evaluate the offering and recommend appropriate course of action and negotiate contracts.

• As Product owner, SPM is responsible to establish the parameters in which the product is positioned and sold.  The SPM is responsible to establish, maintain and review the accuracy of product documentation, including Bank Policy and Procedures, client manuals and marketing material, as well as the responsibility to ensure compliance with all regulatory requirements.  The SPM has the authority over the content Bank Policy and Procedures commensurate with this responsibility.

CROSS-FUNCTIONAL RELATIONSHIPS:

This role requires the incumbent to interact with the following processes and/or groups:
• All groups within GTM including Sales, Implementation, Client Services, Helpdesk, Business Services, Senior Management and Product Manager peers
• ICB Clients
• Internal groups: Legal Department, Compliance, various TO groups, PCCG, Privacy
• External relationships: vendors 
  
KNOWLEDGE AND SKILLS:

• University degree and/or related job experience. At least 5 to 7 years work experience preferably in a product management, product development, marketing or strategic planning role.  
• Proven leadership capability with experience managing a small team.  
• Highly developed communication skills required, both written and verbal complemented with appropriate business demeanour since position interfaces with external clients as well as internal executives.
• Strong organizational capabilities with demonstrated initiative and self-confidence.
• Strategic thinker able to resolve complex or ambiguous issues.
• Well-developed analytical skills and the ability to analyze  and solve multidimensional problems.  
• Ability to manage in a constantly changing environment and the ability to process information from multiple sources.
• Strong relationship management skills required for vendor management.

BMO Harris Bank thanks all applicants. We advise only those who qualify for an interview will be contacted