Senior Quality Analyst Job
Senior Quality Analyst (Job Number: 1316349)
Description
The role would involve the following: Assist Operations to define targets (re-establish/ confirm established targets) for each process Define Critical To Quality (CTQs) and Critical To Process (CTPs) for each business within GCT End to End Process Mapping and identify gaps and potential improvement areas Support Process Improvements within GCT and work closely with Corporate Quality Team Support Process Audits (Internal / External) Ensure all RED and AMBER parameters (as defined in SLAs) are discussed and actioned by Operations Managers on a pre-defined calendar Identify NVAs in each process and introduce process efficiency measures with help of Corporate Quality team to increase productivity / accuracy Ensure any process changes introduced by Corporate Quality team are properly authorized and documented at all times. Strong Analytical Skills Very Good in Oral written Communication Preferably Six Sigma Trained MS Excel MS PowerPoint Understanding of Off shoring / BPO business Graduate (preferably Commerce) Total experience of 5 years Minimum 3 years of experience in a BPO and should have been a part of Operations Quality team in this tenure Should have Experience in use of Six Sigma tools Quality Methodology. Should preferably have driven at least one project by using Six Sigma Methodology Relevant experience in Data Analysis, Data Interpretation, MIS generation would be preferred.
Qualifications
Graduate (preferably Commerce) Total experience of 5 years Minimum 3 years of experience in a BPO
Primary Location: Pune, Maharashtra, IN
Internal Jobcode: 52206
Job: General Mgmt / Admin
Organization: Global Sourcing Shared Svcs.-HR06583
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