Senior Technical Application Specialist, Ambulatory Job in Pasadena, California US
Senior Technical Application Specialist, Ambulatory
Kaiser Permanente's Care Delivery BIO is looking for an Ambulatory Technical Application Specialist (Senior). This is a full time exempt position supporting the research, design, configuration, and ongoing maintenance of KPHC Ambulatory clinical applications and related applications suites. In this role, you will be responsible for the Epic Ambulatory application deployment, triage support and problem resolution (both over the phone and in-person) at client sites. You will provide timely communications (both verbally and in writing) to leadership, project teams and business clients; deploy, install, configure, troubleshoot and support Epic application modules; and partner with Business Implementation teams to assure success of implementation. Essential Functions: - The design, configuration and ongoing maintenance of the Ambulatory clinical applications configurations for Ambulatory settings. - Research issues and systems updates to understand software build steps needed for production environment of business applications. - Working collaboratively with appropriate regional, inter-regional and national stakeholders. Working collaboratively with other Technical Application Specialists to streamline work flow and processes. Evaluate potential projects and assigns Technical Application Specialists to the team and reports on progress. - Ensure the appropriate integration of these clinical application(s) within the other Epic applications. - As appropriate, ensure integration and adherence to the KP enterprise terminology standards in building and configuring the Ambulatory clinical application. - The building, documentation, and dissemination of appropriate configuration settings for Ambulatory related master files and category lists to regional collaborative partners. - The documentation and coordination of changes to shared masterfiles and category lists with inter-regional sub-teams and other national teams. - Responsible for the analysis of the most complex business requirements, systems upgrades, workflows, and application capabilities. - Identifying opportunities where KP HealthConnect can support key business initiatives, be used to streamline business process and be leveraged to improve member satisfaction and support compliance and regulatory requirements. - Utilizes analysis to collaborate with users, analysts, and consultants to determine solutions and required configurations to meet business requirements. - Reviews testing strategies for appropriateness to test the build or configurations to determine if they are ready for implementation. - Understands the impact of the application on the organization and interdependencies. Articulates and communicates this impact to other employees and Business Partners. Leads discussions on organizational impact to lead to application optimization. - Participating in change request management, evaluating and coordinating regional and national change requests. - Evaluating Epic's annual software releases to identify key new functionality both for collaborative implementation as well as regional consideration. - Manage and coordinate processes for training requests by regions, PO, and national partners and deliver training on proficiency training and Ad hoc training. - Identifying opportunities where KP HealthConnect can support key business initiatives, be used to streamline business process and be leveraged to improve member satisfaction and support compliance and regulatory requirements. Qualifications: Basic Qualifications: - Bachelor's Degree in MIS, CS or related field, or 4 years of additional work related experience. - Minimum of 5 years of experience providing IT application support for clinical health care applications. - Minimum of 2 years experience with Epic applications. - Strong knowledge of release management for software application suites. - Strong detailed analytical thinking, problem solving and results oriented skills. - Ability to multitask and prioritize problems as they occur; excellent critical thinking and communication skills. - Ability to support a 24/7 environment and travel throughout the Southern California region (up to 15%) as needed. - Proficiency in customer client relations including team focus, mentoring, influence, partnership and collaboration. - Ability to work with and establish relationships with virtual national and regional team members. - Knowledge and ability to manage issue analysis and problem resolution Preferred Qualifications: - Experience with KP HealthConnect. - Epic certification for EpicCare Ambulatory. - Strong understanding of IntraConnect functionality