We’re no ordinary company. The people, organisations and communities we work with have always been what we care about most. So the way we run our business, our specialist expertise and what we do with our profits makes us proud and sets us apart. But we operate in a very commercial and competitive market. The only way we’re going to make a real and lasting difference in all our communities and grow our business is by getting closer to our customers and business partners so they actively seek us out for our specialist knowledge. So ours is a big responsibility – and we’re committed to being the best. That’s why we’re always interested in hearing from talented, enthusiastic, and ambitious people who think they can help us make a real difference.

ABOUT THE ROLE

This is an exciting role for the right candidate, you will be a forward thinking, motivated, energetic Senior Underwriter, capable of remaining focussed under pressure and delivering on targets, making sound underwriting decisions, based on strong technical underwriting and commercial rationale.

As part of the Manchester Bespoke Team, you will be required to handle a portfolio of existing business cases, focussing on our core niche business areas of care, charity, heritage, education, faith and property owners, with GWP ranging from approximately £10,000, to upwards of £250,000 per case.

You will be expected to handle the monthly renewal of your allocated cases and service the cases throughout the year, maintaining excellent service standards at all times and building long standing customer relationships, while focussing on profitable growth.

An important part of the role will be coaching/developing less experienced members of the team and helping them with underwriting referrals and issues.

The right candidate will be extremely approachable, confident and capable of delivering outstanding levels of service both to your internal stakeholders and our external customers, over the telephone and face to face, as the role will encompass a range of external customer meetings.

A commitment to continuous professional development is a must.

KEY RESPONSIBILITIES

• Deliver exceptional customer service acting as part of Ecclesiastical’s underwriting team
• Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
• Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLA’s
• Proactively build successful internal and external relationships via telephone/face to face to deliver exceptional customer service and support Ecclesiastical’s “right first time”  approach
• Act on audit results and agreed action plans to improve own performance and fulfil personal potential
• Identify opportunities to improve current methods, practices and processes
• Act as referral point for the team providing coaching and training as appropriate
• Conduct audits providing coaching and training as appropriate
• Understand and operate within regulatory framework and identify and escalate any risks to the business
• Resolve complaints in line with company policy

ESSENTIAL KNOWLEDGE EXPERIENCE

• Strong and diverse commercial underwriting background
• Sound technical underwriting knowledge
• Brand aware
• Strong verbal communicator
• The ability to build co-operative and productive customer experience and evidence of a strong commitment to delivering improved standards.
• Strong Communications skills written and verbal
• Confident telephone communicator
• Confidence with computer systems
• Able to organise and prioritise and deliver on own work load
• Working to deadlines to complete same day activities.
• Willing to learn new things and adapt to change
• Able to work as part of a team and support colleagues
• Resilience and adaptability
• Proactive and prepared to research answers and solutions

QUALIFICATIONS 

• DIP CII minimum or willing to progress with.

 BEHAVIOURAL COMPETENCIES

• Personal Maturity
• Making Sound Decisions 
• Building Productive Organisational Relationships
• Delivering High Performance
• Improving the Business