Service Account Manager Job in Alpharetta 30022, Georgia US
Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.
Current Need
The Service Account Manager is responsible for managing the recurring services associated with assigned Managed Services Support Customers.
Position Description
The Services Account Manger will be responsible for collaborating with the Customer Program Executives and Product project manager for the delivery of other McKesson solutions during the remote hosting engagement. A Service Account Manager must be able to manage the flow of information to and from, and expectations of: Customers, Implementation teams from Product groups and Accelerate services, Program Management, McKesson CIT, McKesson Sales Organization, Application Management Services, Managed Services SystemCare, Connectivity Services and McKesson Solutions Center
The Service Account Manager must also be able to both identify and effectively manage their customers and all activity around them for the duration of the Remote Hosting engagement. They must be able to work effectively with individuals in both business and technical roles.
The scope of solutions that a Service Account Manager will be responsible for managing: Issue/Escalation Management, Relationship Management, Change Management Coordination, Recurring Planned Event Coordination, Service Level Reporting and Contract Compliance Monitoring
Additional Knowledge Skills
Previous leadership and executive level presence is a must.
Experience developing and working with new processes and procedures.
Strong MS Office (Word, Excel, and PowerPoint), MS Project, and Visio.
Previous customer service experience and intimate knowledge of PMI project management methodology.
Remote role but must be able to travel 50%
Minimum Requirements
8+ years experience as project leader or supervisor in a related healthcare or technical industry.
Significant experience in building and ensuring service level agreements are being met.
Education
4-year college degree preferred in Business, IT, or Healthcare related field
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
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