Service Customer Care Representative Job in Hicksville 11801, New York US
SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER
COMPANY INFORMATION
Privately owned, Crown Equipment Corporation, designs, manufactures, distributes and supports material handling products that provide customers with superior value. Crown has a network of factory direct sales and service dealers (referred to as branches) doing business as Crown Lift Trucks. As one of the world’s largest lift truck manufacturers, Crown is focused on providing solutions that mean improved performance for our customers. To learn more about us, visit us at crown.com or on our YouTube channel.
Crown is currently seeking a Service Customer Care Representative for our Hicksville, New York branch location. Responsibilities include:
· Process incoming calls from both Crown customers and Service Technicians.
· Dispatch technicians.
· Enter technician payroll hours.
· Process parts and service billing.
· Create daily work orders.
· Maintain records and files.
· Assist other departments as needed.
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Prescription Drug Plan, Flexible Benefits Plan, 401(k) Retirement Savings Plan with Company match, Life and Disability Benefits, Paid Holidays, Paid Vacation and much more!
Requirements
High School Diploma required. Three to six months of customer care/dispatching experience preferred. Good written and verbal communication skills and customer care skills are necessary. Accurate efficient data entry skills required. Technical experience and knowledge a plus. Must be computer savvy. Microsoft Office and Lotus Notes experience desired. Completion of a background check, drug screen, and physical required.
APPLY AT: crown.jobs
Equal Opportunity/ Affirmative Action Employer M/F/D/V
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