Service Deployment Engineer Telecoms Job in City Centre, Dublin Ireland
Key Responsibilities
On client site product installation
On-site customer acceptance testing
On-site project work: integration, validation, migration, service launch
Providing remote technical support to the installed customer base.
Remote and on-site installation of new releases patches
Problem capture, analysis, tracking, resolution and reporting
Sharing out of hours support rota for live customer deployments
Training customers on our products and how to administer them
Liaising with senior customer personnel
Working closely with partners and 3rd party suppliers when applicable
Representing the company in a professional manner when dealing with customers and other 3rd parties.
Telecommunications, Engineering or Computer Science degree
1-2 years professional experience preferred
Excellent communication skills and professional manner
Excellent problem solving skills
Proven track record in product deployment and support
Have a strong understanding and appreciation of telecom operator needs
Take initiative for improving the quality of processes and systems; be forward thinking identifying business risks and escalating issues where necessary
Experience in UNIX operating systems
Perl/Python scripting experience desirable
RDBMS/SQL knowledge desirable
SMS Deployment, GSM Networks, IP Networks, shell
International travelling. On call from time to time