Service Desk Analyst – Front-line Client Support for Banking / Finance Industry recruitment

Service Desk Analyst plays an important role in the worldwide support team offering first line support to clients. You are required to provide direct support to both onsite and distant platform users, as well as to maintain a constructive relationship with clients.

Responsibilities
• Manage the internal call logging system when receive clients’ enquiries
• Identify and analyse received enquiries
• Immediate response with accurate solution to the enquiries
• Help building a strong knowledge and skills base for the service desk team
• Onsite client assistance
• Cooperation and maintain a working relationship with other departments
• Adopt the "best practice" and department procedures for effective communication with clients
• Shift work is compulsory, weekend and out of hours escalation if required

Requirements
• IT, numerate or business related Degree or equivalent experience
• An analytical and critical thinker, with a proactive approach to problem solving under pressure
• Deliver immediate and accurate solutions to client in a resilient and objective manner
• Fluency in both written and spoken English
• Confident and professional when handling client’s enquiries
• Time management and prioritise workloads
• Team player
• Ability to think and act from client’s perspective
• Willingness to learn

If you are interested in this exciting opportunity, please email your resume to peter.mahony@blueps.asia or call on +852 3711 3144.