Service Desk Analyst – Front-line Client Support for Banking / Finance Industry recruitment
Service Desk Analyst plays an important role in the worldwide support team offering first line support to clients. You are required to provide direct support to both onsite and distant platform users, as well as to maintain a constructive relationship with clients.Responsibilities• Manage the internal call logging system when receive clients’ enquiries• Identify and analyse received enquiries• Immediate response with accurate solution to the enquiries• Help building a strong knowledge and skills base for the service desk team • Onsite client assistance• Cooperation and maintain a Read more […]
September 2, 2012
• Tags: Finance Industry recruitment, Information Technology careers in the Hong Kong SAR, Service Desk Analyst – Front-line Client Support for Banking • Posted in: Financial • Comments Off on Service Desk Analyst – Front-line Client Support for Banking / Finance Industry recruitment