Service Desk Officer recruitment
Responsibilities include:
-To provide working knowledge of client documentation requirements (both internal external). The incumbent must display a strong eye for detail and be able to use checklists and procedures to enhance his/her knowledge and get up to speed quickly.
-Direct liaison with, and support to mainly internal clients including Client Advisors, Desk Assistants and other roles within the Front Office. This will require understanding of the various UBS product offerings and procedures. There is also a high focus on relationship development and networking skills especially with the client advisory group.
-Understanding of when documentation is missing or incomplete and what action is required i.e. need to escalate, seek assistance, reject or record information.
-A well-developed team focus which will include significant participation in team events, meetings, maintaining and enhancing morale, flexibility, and acceptance of others working styles.
-Updating and monitoring of Front Office procedures and checklists to increase knowledge and compliance. This will include regular review of the Document Governance Guideline and Document register as directed by the business.
Requirements
-Strong communication and interpersonal skills – accurate written language and clear oral language skills. Confidence and maturity in communicating with client advisers and colleagues at all levels.
-Particular eye for detail and application of rules and procedural based systems and processes.
-Well developed analytical skills and a desire to investigate and resolve issues are essential. An ability to seek solutions outside the norm will be well regarded.
-Ability to work within tight time constraints to achieve targets. This will often include working extended hours.
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.