Service Desk Tech Job in Milwaukee 53205, Wisconsin Us
Support the overall performance and availability of Infrastructure, Mainframe, and Applications environments. Respond to initial event warnings and alerts by investigating Network, Server, and Application issues. Able to execute basic recovery procedures and/or communicate and escalate incidents or events to the appropriate support teams via Lotus Sametime Chat, Lotus Notes Email, and bridged conference calls to get the issues resolved in the shortest possible time. Responsible to provide timely and concise communications updating support teams, client service teams, and management with the appropriate communication tools. Provide incident documentation and resolution(s) applied using HP SM7. Operate an MVS / JES2 Mainframe by responding to outstanding prompts, system IPL, and running batch schedule using Zeke.
Job Requirements:
Adaptable to multi-tasking and shifting ones priorities in order to focus your skills on resolving incidents and events which have a greater impact on the business. Must be able to establish, maintain, and follow documented processes and procedures. Must have good oral and written communication skills and be able to discuss technical issues with users, vendors and customers having diverse technical and business backgrounds. Able and willing to adjust work schedule to provide for coverage outside of normal working days/hours. Proficient typing skills of at least 25wpm.
Associate degree in an IT practice OR equivalent work experience. 2 years of IT experience working in a Network Operations Center (NOC) or Command Center environment. Previous experience working night shifts (16:00 - 08:00 am).
Click Here To Apply
http://compucom.hua.hrsmart.com/pm_module/cgi-bin/click.cgi?job_id=13473site_id=123