Service Desk Technician (Capital Markets) recruitment

Job ID: 18553

Position Description:
SunGard's solutions for capital markets help banks, broker/dealers and futures commission merchants increase the efficiency and transparency of securities and derivatives processing. They also provide accounting, securities financing, data management and tax reporting across multiple platforms, asset classes and markets. Supporting the entire trade lifecycle from execution to settlement, SunGard provides centralized transactional databases that deliver consolidated views of positions and risk.
Business Overview:

With annual revenue of $5 billion, SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business.
SunGard serves more than 25,000 customers in more than 50 countries, including the world's 50 largest financial services companies.

SunGard's Global Trading provides multi-asset, front-to-back office trading solutions for equities, fixed income, derivatives, FX and commodities on exchanges worldwide. These solutions support full lifecycle trading, middle-office and back office trade processing activities including information services, market connectivity and order management that help improve trade efficiency and risk monitoring. Global Trading has strong presence in Europe and Asia.

Job Overview:

Based in Canary Wharf you will be working within the Client Technical Services Department, you will be responsible for finding solutions to our clients functional and technical issues and for managing these issues through to resolution. Your main responsibilities will be to:
? Act as the first point of contact for all Sungard Global Trading clients.
? Monitor, support and maintain all GL front office solutions.
? Coordinate inter-departmental resources and liaise closely with clients at all levels.
? Work alongside the local Client Services Executives, Sales Account Managers and other support teams globally.
? Gain an in depth knowledge of the products and the detailed configurations of the clients.

Key Responsibilities:

• Open cases, manage incidents and provide technical assistance.
• Track all cases to a successful resolution.
• Technical Support: qualify issues, perform initial investigation and attempt resolution.
• Handle change requests on client platforms, configuration changes etc.
• Deliver software releases

Development Value:

• You will build relationships with Tier-1 Banks and Brokers
• You will be exposed to a Broad cross-section of the financial industry
• You will gain in depth knowledge of Exchange Technologies and Markets

Position Requirements:
Person Specification:

Knowledge/Experience:

The ideal candidate will have the following skills:
? Financial market and front-office business knowledge
? Degree level preferable
? Previous experience in a similar role
? Good organisational skills
? Excellent communication skills
? Ability to build good relationships with clients
? Knowledge of GL TRADE products a plus
? Operating systems: UNIX and NT a must, the ideal candidate will have proven experience in this field.

Skills:

• Ability to think logically under Pressure
• Knowledge/Interest of Financial Markets
• Ability to Build good relationships with clients

Competencies:

• Candidate must be able to work independently whilst being part of a growing team
• Strong interpersonal/communication skills
• A Professional with systematic problem solving skills, eager to dig deep into issues for root causes and conclusive resolutions

Qualifications:

• IT degree or equivalent