Service Manager, ITIL, Service Transition
Service Manager, ITIL
Leading Financial Services Client now requires an experienced Service Manager to be responsible for managing service issues throughout the business.
The Service Manager will be responsible for working with the functional technology teams to help ensure that technology delivers business aligned requirements on an on-going basis, to target, within a defined Service Level Agreement framework. The Service Manager will ensure that the SLA's are delivered, measured and reported; using internal and external suppliers, in a timely and cost effective manner, to agreed OLA's.
The Ideal Service Manager will have the following skills:
* Experience of managing / monitoring the service and performance for IT in a large complex business, ensuring KPI's and SLA's are met.
* Experience working with geographically dispersed teams of people in different countries
* Strong analysis capability and ability to drive process improvement, based upon statistical analysis of data
* Good decision making to ensure that SLAs are properly measured and managed
* Working Service Management and ITIL knowledge and experience of a similar role
* Strong knowledge of best practice processes for Service and Service Level Management
* Knowledge of varying reporting requirements for multiple, diverse stakeholders
* Excellent interpersonal skills with outstanding verbal and written communications.
* Strong process management background - particularly relating to Service Level Management
* Able to work with autonomy.
* Ability to time manage and prioritise workload.
* Be technically aware and have a demonstrable understanding of key IT technologies.
If you are a Service Manager with the relevant experience please respond in the first instance with a copy of your most recent CV.The JM Group and JM Digital are acting as an Employment Agency with relation to this vacancy.
The JM Group and JM Digital are an Equal Opportunities employer and we encourage applicants from all backgrounds.
Leave a Reply
You must be logged in to post a comment.