Services Supervisor Job in Boise, Idaho US
Services Supervisor
Description POWER UP YOUR CAREER with Safelite Group Customer Service Supervisor Safelite Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States. We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business. Right now, we ??re looking for a Customer Service Supervisor to join our team to support all service functions within a facility, including insurance, cash, commercial, wholesale, and repair, dispatch, confirmation calls, invoicing, cash management, pricing, and all other miscellaneous service activities that occur at a facility. The Services Supervisor works with the General Manager to develop strategic plans for the services group Responsibilities: Performs the scheduling and planning of all service activities in a facility Staffs, trains, motivates, and develops all Service Associates in a facility, including CSR, DSR, OSR and Dispatch Provides customer service by responding quickly to technician and customer requests, communications, and complaints Encourages accomplishment of contributing key performance indicators (KPI's) for service objectives and monitors progress toward these goals Communicates with the Service Associates to keep them abreast of latest information on new products and services, standards, scheduling and systems Serves as local liaison to the Corporate Help Desk to report, investigate, track, and resolve customer and technical problems quickly Works with the Technician Managers, Supervisors and Leads as well as the General Manager to ensure the appropriate level of services support Audits market adherence to the company's service operations, policies and processes, and makes recommendations for improvement Performs other duties as assigned by the General Manager Requirements Customer service and administrative protocols. Adjust and respond to a fast-paced operation. Telephone operations and business administration. Excellent verbal communication skills. Associates degree in Business Administration or equivalent work experience none 3-5 years of telephone operations or business administration None indicated