Solution Advisor
Eigen Development Ltd. is a Payment Management Company dedicated to helping North American merchants accept payments. We have a twenty-year track record of success delivering transaction processing to Merchants across a wide range of industry sectors, enterprise sizes, and infrastructures. Eigen provides the hardware, software and systems for accepting and managing payments.
The person fulfilling the Solution Advisor - Sales role should be self-starting, competitive, imaginative, persuasive and self-confident.
Duties and Responsibilities:
- Advise potential customers about our existing products and services to inquiring accounts
- Guide customers through the set-up process and issue resolution
- Deliver excellent customer service to new and existing accounts
- Build relationships with accounts through a consultative selling approach
- Call on existing accounts regarding supply reorders and up-sell new or enhanced solutions
- Prospect for new business opportunities by developing referral channels and cold calling
- Respond to inquiries in a timely and professional manner
Skills and Requirements:
- Strong work ethic
- Ability to multi-task
- Team player with the ability to work independently
- Excellent communication skills
- Excellent customer service skills
- Self-motivated
- Organized and efficient
- Reasonable PC skills/ literacy
- Interest in technology is an asset
- French is an asset
Credentials and Experience:
- Minimum of 2 years sales experience
- Preference given to post secondary graduates