Solutions Manager recruitment

Opportunity with a leading provider of high frequency, low latency, high intelligence, innovative technology solutions to trading environments

The incumbent will Serve as the first point of contact for customers and maintain a thorough and close relationship with assigned customers in order to ensure customer requirements are at all times understood and covered as timely and efficiently as possible.
 
Scope of Role
•Initiate tickets and track progress for software bugs and enhancements; reports all issues for proper escalation. Follow up internally on each open issue and communicate updates to the customer.
•Perform 1st and 2nd level support of all software-related issues and organizes detailed reports concerning such issues, including all platform front end, and API applications
•Act as liaison to local exchanges; keep up-to-date on new software releases and new requirements from the exchange; keep local colleagues informed about upcoming product enhancements and release planning
•Cover and up-sells to assigned customer base through a combination of thorough product knowledge and understanding of customer needs. Notify sales support with live lease forms and bill collection
•Perform demos and assist in finding new prospects for Sales
•Assist the Marketing Group as product and technology specialists in creating marketing material in these areas
•Coordinate software and deployment with customer, colleagues and technicians, and exchanges
•Monitor Customer Welcome packet checklist so it is completed in a timely manner. If required as part of the deployment, conducts onsite and remote training of various front-ends and ongoing functional support

Requirements

Degree in Business or Computer Science or equivalent work experience
•A solid understanding of financial markets and electronic trading platforms; knowledge of client applications a plus
•Basic to advanced knowledge of UNIX operating systems
•Strong communication skills; able to communicate about both functionality and technical issues
•Strong problem solving skills
•Ability to work in team environment while also highly organized and able to work independently
•Customer oriented, service-minded
•Some global and domestic travel required