Spanish Customer Service Manager Job in Barcellona, London UK
An excitingnew proposition has arisen with our client who is launching a new brand in theSpanish market. They are looking to recruit an experienced Customer ServiceManager to build and grow a team to support their operation in Spain. You willbe required to handle specialist queries and provide first class customer carefor their customers.
Responsibilities will include:
· Managingcustomer accounts and dealing with customer requests via email or telephone
· Assistingwith Fraud and Collusion related issues
· Providinginformation on deposits and cashouts
· Informingcustomers about current promotions
· Assistingcustomers with connection issues
· Informingcustomers about specialist games and processes
The successfulcandidate must have previous experience from within the online gaming industryor at least within an ecommerce environment, having lead and successfullymanaged a team. Fluency in reading, writing and spoken Spanish is essential,and you must be a proactive team player willing to lead by example. This is anexciting opportunity to create a world class customer service team within a thrivingindustry that is continuing to grow.