Sr Account Manager, Bus Sls -San Francisco Job in San Francisco, California US
Sr Account Manager, Bus Sls -San Francisco
!*!Sr. Account Manager will meet and exceed monthly sales quota objectives by growing and retaining assigned National Accounts. Incumbent will proactively penetrate existing assigned accounts and increase corporate liable business by making recommendations for new lines, new products and or new solutions. Regularly manage and lead all efforts necessary to identify, acquire and further penetrate assigned National Accounts. Must prioritize activities to maximize sales productivity and account coordination with identified resources. Negotiate and renew existing customer master contracts. Develop positive business relationships with assigned accounts and serve as a point of contact for questions or problems. Position Duties Responsibilities: Proactively penetrate existing assigned National accounts and increase corporate liable business by making recommendations for new lines, new products, and new solutions. Develop positive business relationships with assigned accounts and serve as a point of contact for questions or problems Define and deliver post-sales care services to meet the client's expectations in a manner that is cost- effective for T-Mobile. Provide service solutions to meet customer needs including billing and expense management, post-sale customer education on service and equipment, and technical troubleshooting. Resolve all customer service inquires on the first contact. Maintain and grow existing customer base and manage churn. (coordination with care to solve general care needs) Prioritize activities to maximize sales productivity and identify new areas for account growth. Work with the Premier Discount representatives to exceed targets and drive Individual Liable business within the targeted accounts. Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set. Fully utilize all sales force automation to identify new business opportunities within accounts in assigned geographic territory. Generate reporting on sales activities, customized billing reports and rate plan analysis. Monitor and analyze support statistics to ensure SLA's are being met. Develop, coordinate and monitor the deployment and success of service solutions and portfolio account review, and provide updates to the client and NAM team. !*!Discretion Independent Judgment: Ability to identify customer needs and recommend the appropriate T-Mobile products and services Review accounts and determine opportunities to maximize sales productivity and then schedule events for individual liable account growth Position Requirements: Functional Technical Skills: Fully utilize all sales force automation to identify new business opportunities within accounts in assigned geographic territory. Generate reporting on sales activities, customized billing reports and rate plan analysis Proficiency in windows-based software programs (Word, Excel, PowerPoint) Superior professional selling and account management skills, negotiation and closing experience Experience: 5 Yrs. Sales experience with demonstrated history of sales achievements in a commissioned environment 2 Yrs. Customer Portfolio Management 1 Yr Experience in wireless telecommunications desired Competencies: Ability to absorb large amounts of technical knowledge Strong organizational and time management skills with keen ability to address highly complex customer issues. Proven track record of success in a commissioned environment A knack for learning and analyzing various types of businesses. Must have a valid Drivers license and satisfactory driving record and proof of insurance Education: High School Diploma or GED required Bachelor's Degree preferred Travel Requirements: Approximate 60% of time traveling Ability to work in field majority of the day calling on clients. Must have and maintain a valid drivers license and insurance. Local day travel only T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. Req Number: 12003740