Sr Analyst, Sales Operations-Commission or SF.com Job in Bellevue 98004, Washington Us
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The Senior Analyst is responsible for business analysis and system administration for their assigned program (Reporting, Systems, Compensation, Salesforce.com, etc.). The Senior Analyst will define and document requirements; implement system/process changes or pull required reporting; and analyze data to identify trends and make recommendations to improve program sales and operations. Examples of activities include: system/reporting administration, ad-hoc reporting, field training on system functionality or reporting, calculation of program financial metrics, analysis of program activations, rate plans, products, success of marketing activities, and financial impacts of program. The Senior Analyst partners with cross-functional SMEs (ex. Finance, Channel Management, Commissions, Reporting teams, Audit, Quality Assurance, and Program Leadership) to communicate findings and recommendations and implement solutions. This position works closely with the Sr. Manager, Program Managers, Analysts, Business Sales field teams and Business Sales Leadership.
Duties:
Work closely with leadership, field users and SMEs to define and document system, process, reporting analysis needs.
Analyze system/process/reporting to identify required functionality, optimal workflow, trends in the data, determine impacts of trends on program operations and financials, determine improvement opportunities and make recommendations to program leadership to ensure program alignment with Channel Management goals.
Discovery and design of new system functionality, process re-engineering, reports; ad-hoc reporting as needed.
Communicate identified system/process/reporting details, trends, program financials, metrics and recommendations to program leadership and internal stakeholders.
Work closely with Sr. Program Manager to identify opportunities to improve program training, adoption, compliance and processes and implement tactics. (liaison with vendor, if applicable)
Role Requirements also include: Proven ability to prioritize competing needs of multiple, rapidly evolving initiatives; Able to work independently with limited supervision; Problem Solving for complex solutions.
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Requirements:
3 + years Business Analysis experience
Intermediate experience with MS Access, Business Objects, SQL including SQL Server 2000/2005 and/or Oracle, and Power Point.
Financial analysis experience; calculation of metrics.
Proven ability to work effectively with Senior and Executive level management
Preferred wireless industry experience
Preferred ability to draw conclusions, escalate issues and formulate recommendations.
Preferred experience with or certification for Salesforce.com
Preferred experience with Quota setting, Commissions processing and performance reporting.
Bachelors Degree or Associates Degree with applied work experience for 4+ years.
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide on America's Largest 4G network and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401 plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
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