Sr Engineer, Technical Support Job in Parsippany 07054, New Jersey US
!*!
Sr Engineer, Technical Support (Tier2 LCS)
This position can be located in either Parsippany, NJ or Snoqualmie, WA.
This position serves as the Subject Matter Expert (SME) in multiple disciplines to second level (Tier 2) technical support and engineering teams. This position performs consultative support to Tier 2 Voice, Data IP Platforms in the delivery of highly complex support for T-Mobile's wireless network elements, platforms, systems, applications and services. This position uses professional concepts to carry out expert level diagnostic investigation of customer-impacting network issues and provides technical leadership/guidance and advice to other engineers who are diagnosing, troubleshooting and repairing complex computer systems. This position identifies technical development opportunities for other engineers, develops and implements technical training programs as needed. This position analyzes, design, reliability and maintenance problems to the relevant T-Mobile and vendor organizations and provides design improvement recommendations to improve the customer experience or ease of operation long-term. The required support is performed over a wide array of platforms in the Network including, but not limited to HLR, MSC, BSC, RNC, BTS, OSS, VMS, LCS, ATM, IP, GPRS, WAP, SMS, MMS, WIP, E-mail or Game Download Services equipment. This position is the technical lead on the supported systems and platforms. This position works with vendors on providing technical solutions for the system users.
Essential Functions
* Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The principal engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams.
* Develops proactive initiatives geared towards maintaining and exceeding network KPIs for LCS systems with primary focus on TruePosition TDOA WLS systems. Drives completions and approvals of MOPs and TBs written internally or provided by the vendor.
* Coordinates development of system tools, audits, log correlation and data points to assure best possible TDOA platform health checks, reporting capabilities and performance improvements. Provides support to TDOA Regional teams and markets in order to maintain system integrity and address any TDOA configuration issues leading to more self- sustained and robust operations.
* Oversights maintenance activities necessary to execute failover procedures to assure TDOA system redundancy, full functionality of existing interfaces towards A-GPS MLC platforms and all signaling functions critical for E911 phase II location processing support.
* Coordinates access and usage of all available signaling/IP monitoring tools to facilitate best troubleshooting techniques for chronic problem solving and on-going support for all users of TDOA platforms including low enforcement and value added services clients for commercial LCS.
* Devises and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This consistently requires a great deal of "out of box" thinking and complex analysis of software problems within the network. Provides leadership to others within the position's team or customers' team.
* Leads Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction. This position will provide expert consultative support during major software upgrades as well as recommend network parameter settings.
!*!Minimum Required
* Expert-level understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms.
* Expert-level understanding of system protocols and interfaces that are used within a wireless network..
* Ability to multitask and effectively handle multiple competing priorities.
* Expert-level understanding of GSM Network Signaling standards and protocols such as ISUP, MAP, BSSMAP/DTAP, SMS, TCP/IP required.
* Solid understanding of GSM/UTRAN network architecture and understands 3GPP specifications.
* Advanced working experience of TruePosition TDOA Wireless Location Systems including WLG, EMS, SCOUT and SMLC interfaces
* Solid hands-on experience of GSM/UTRAN/Core Network Node and integration to the OSS System.
* Excellent analytical and technical troubleshooting skills.
* Strong vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements.
* Excellent written and verbal communication skills.
* 5-8+ years Experience in fault analysis within the telecommunications industry.
* 5-8+ years Hands-on experience of GSM/UTRAN/Core and network node integration to the OSS Systems
* 5+ years Wireless industry experience in the location technology LCS and network management space. Experience in performance analysis within the telecommunications industry
Desired
* Knowledge of SQL database structures, SQL database query writing, Unix shell scripting, Pearl, C++, Java scripts, and data manipulation.
* Knowledge of different standard interfaces (i.e. CORBA, LDAP, XML).
* Strong Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines.
* Applies expertise and experience on OSS Systems to achieve proactive Operations and Maintenance of the network.
* 5+ years Working Experience with TruePosition TDOA WLS equipment is strongly preferred
* 3+ years Experience with Cisco and IP Networking is a plus.
Education
Minimum Required
* Bachelors Degree. Technical discipline
* In lieu of a degree, experience within telecom industry may be considered.
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE).
Req Number: 11019353
