Sr. Loan Processor Job in Troy, Michigan US
Sr. Loan Processor
Chase originates $170 billion in residential mortgages and home equity annually, and services a portfolio of more than $500 billion. The home lending division serves borrowers nationwide through 2,400 local loan officers in 300 mortgage offices and 3,000 bank branches, as well as 450 representatives in call centers. In addition, the Chase Business-to-Business channel serves mortgage brokers and bankers in all 50 states through 15 processing centers and more than 700 account executives. Parent company JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.4 trillion and operations in more than 50 countries. Information about Chase's mortgage products and services is available at www.chase.com . As a Loan Processor, you will: 1. Communicate directly with customers and agents to achieve an ideal customer experience 2. Review rate lock and point objectives for accuracy 3. Ensure all pricing and fees are accurate 4. Understand and abide by all Chase and Federal Compliance regulations 5. Review title insurance, flood, tax certificates, and surveys to ensure they meet Chase guidelines 6. Prepare and calculate income and assets thoroughly before submission to underwriting, when applicable 7. Review and understand an agreement of sale 8. Meet all closing and commitment dates 9. Obtain and review documents for acceptability against loan conditions 10. Perform all validation requirements on applicable loan files 11. Coordinate with buyers, sellers, title companies, escrow agents, surveyors, and real estate agents to schedule loan closings 12. Manage pipeline via daily pipeline reporting 13. Effectively manage a minimum of 60 loans in process while achieving acceptable cycle times 14. Achieve and maintain acceptable customer satisfaction levels