Sr. Pega Developer Job in Pasadena, California US

Sr. Pega Developer

Health care is undergoing tremendous change and transition and Kaiser Permanente is set to meet these challenges. Within Kaiser Permanente, Information Technology is moving to a model that brings our focus and methods closer to those of our business partners and common system across the Enterprise. The implementation of our New California MSCC Desktop in 2009 - HP CHATS system provided the tools to enable our CSR to deliver outstanding customer services to the millions of members that rely upon Kaiser Permanente for their healthcare needs. Contact Center Strategy (CCS) program is moving forward very aggressively with major new deployments planned over next 3-4 years time frame to support other regions and also integration with new Telephony systems. The Membership Systems and Contact Centers sub-portfolio within the Health Plan Business Information Office (HP BIO) of Kaiser Permanente's Information Technology (KPIT) is seeking an exceptional lead programmer analyst to lead the development effort of new applications within the Health Plan BIO to support the new initiatives. The Development Lead for Membership Systems Contact Centers (MSCC) team within the Health Plan Portfolio will manage design and development related activities for the Desktop Replacement project. This individual will report to the HP CCS Application Manager with a matrix relationship to the Project Manager: Job Responsibilities: - Lead developer will be responsible to design and develop complex CRM application interfaces with Mainframe, web and client server based legacy systems - Analyze current work flow and recommend optimization as we build new application / releases to cater MSCC business users need - Work closely with business partners to understand their changing needs and make appropriate recommendations to project scope and approach - Mentor a team of 5-10 developers (both full time and contractors) during design, development and deployment phases, establish WBS and work plan related to development activities and manage day to activities involving development team using the established work plan - Work extensively with the vendors to manage their expectations, act as liaison between vendor and KP teams, track vendor deliverables such that they are on schedule - Communicate project status effectively on a periodical basis - HR/Admin responsibility for the development staff including conducting reviews, work assignment, time sheets, mentoring, etc - Participate and give input into the Pega physical solutions design documents - Follow industry best practices for software development Qualifications: Basic Qualifications - Bachelors degree in Computer Science or equivalent experience - 4 years of experience in systems analysis and application program development. - 2 years experience in designing/developing SOAP based web services, amber point proxy configuration, J2EE, JSP, Java Script and CSS. - 2 years experience with Java/J2EE - 1 year experience developing with PegaPRPC/CPM tool - 1 year experience in implementing CRM application systems - Must have a positive attitude, and the ability to work and communicate with all levels of project team, internal and external vendors/partners, system integrators, etc. - Exceptional analytical, interpersonal, written and verbal communication, organizational, presentation, coaching and mentoring skills. Preferred Qualifications and skills - Strong understanding of Software Development Lifecycles and Project Management methodologies. Proficient with CDP documents, MS Project - Demonstrated service orientation to monitor others work to ensure quality and alignment in meeting member/customer needs - Maintain standards, prioritize project work to meet member/customer needs - Ability to perform software design and development experience to include RAD, RUP, CVM framework - Well organized with a positive attitude, and ability to work and communicate with all levels of management including external partners such as Vendors, System Integrators etc. - Experience in the Healthcare industry/ domain - Ability to work in a fast-paced and dynamic environment - Familiarity with Mainframe, UNIX and Windows systems architecture - Experience with Databases - Oracle, DB2, Application and Web Server technologies. - Familiarity with any Kaiser applications is a big-plus - Knowledge of Kaiser's business across all infrastructure areas - Demonstrated service orientation to monitor others work to ensure quality and alignment in meeting members'/customers needs. - Extensive expertise in system/software development life cycle - Ability to perform under pressure and deadlines. - Experience and a thorough understanding with complex contact center technologies, applications and practices. - Experience with ETL processes and working with Data ware house OLAP application such as Merced or Business objects is desired. - Experience with Oracle PL/SQL development and Unix shell scripting.