Sr. Support Engineer

Sr. Support Engineer - Digital and Mobile Product Services

Amazon Kindle is a revolutionary reading device, the #1 best-selling product on all of Amazon, and one of the most innovative and fast growing businesses at Amazon. Amazon has also developed significant digital and mobile businesses include Amazon MP3, Amazon Instant Video, IMDb, Amazon Mobile store, and Audible. Many of these applications run on a range of mobile platforms including iPhone, Blackberry, Android, Windows Mobile and WebOS.

We are looking for passionate, hard-working, and talented Support Engineers who have experience supporting innovative, mission critical, high volume applications that customers love. You will have an enormous opportunity to work within multiple systems analyzing and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Some of the key job functions:
- Understand high-level technical aspects of existing systems and services.
- Provide support of incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

To learn more about the Digital Products team at Amazon, visit http://www.amazon.com/careers/digitalproducts and apply now.

Amazon is an equal opportunity employer.

- BS in Computer Science, Engineering or a related technical field
- 3+ years overall development/technical support experience
- Experience in Perl or shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
- Ability to write intermediate level database queries. SQL skills.

- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
- Prior experience with UNIX system administration is a plus.

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