Sr Technical Support Analyst recruitment
Working at Moody's
Our views matter. So will yours.
The views of each Moody's employee matter and, collectively, those views contribute to our ability to serve credit-sensitive markets worldwide. Diverse opinions are encouraged and leverage the depth and breadth of experiences that our employees bring to work each day. We expect Moody's employees to be accessible and collaborative and, in return, Moody's offers a work environment that promotes intellectual curiosity, analytical rigor and collegiality. Our people and our environment uphold our core values of integrity, insight, intellectual leadership, inclusion and independence.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $2.3 billion in 2011, employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Further information is available at www.moodys.com.
Responsibilities
- Configure, install, troubleshoot and repair PCs and office devices (local printers, Blackberry, monitors etc).
- Assist with supporting Audio Visual issues and events.
- Coordinate support with other support levels and/or vendors.
- Recognize problem areas and develop pro-active solutions
- Assist other members of technical staff with support issues when requested.
- Provide timely follow-up to users and management on all support issues.
- Communicate service level agreements where needed..
- Participate and/or manage group-wide projects, as related to desktop support.
- Develop, monitor, and/or modify processes to effectively.
- Assist in troubleshooting problems where possible.
- Coordinate activities in conjunction with Technology teams.
- Local and remote support to New York and local offices, Americas region.
Work Schedule:
M-F: 9am to 5pm, OT eligible.
This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.
Qualifications
- Minimum of 2-3 years experience doing Help Desk and/or Desktop Support, heavy customer interaction, with strong verbal and written skills customer service emphasis
- Strong working knowledge of Microsoft Windows Workstation and Server.
- Microsoft Certification (MCTS) and/or Bachelor's degree desirable
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Access),
- Must have good organizational communicative skills, and excellent troubleshooting ability .
- An understanding of the technology industry is essential - Motivated team player, ability to work with minimal supervision
- Experience with Helpdesk Management software, BMC Remedy
- Experience in supporting the Securities Industry is a plus.
- Technical interview will be given.
- Meet service levels regarding call resolution and customer satisfaction.
- Provide business support / technical assistance to all Moody's employees in the use of business applications such as Microsoft Office, Internet Explorer, Cisco VPN and various proprietary applications.
Equal Employment Opportunity
Moody's Corporation is committed to equal opportunities and diversity in its recruitment practices. We welcome applications from all sections of the community and are dedicated to the fair and equal treatment of potential and existing employees, candidates and clients regardless of sex, marital status, ethnic origin, religion, disability, sexual orientation, age or any other characteristic protected by law.
Security Trading Policy-STP
Candidates receiving an offer to join Moody's Investors Service or Moody's Shared Services will be required to disclose their securities holdings and those of their family members as defined by Moody's Policy for Securities Trading. Such holdings will be reviewed by the hiring manager during the offer process to identify any potential conflicts of interest. Moody's Human Resources department shall inform the prospective employee of any potential conflicts and remediation actions required. Any formal offer of employment is contingent upon the Candidate's agreement to comply, in advance of employment, with remediation requirements identified by Moody's.
