Standard Financial Statements Assessor Unit recruitment
Background on role:
This specific unit is responsible for the management of mortgage arrears. It sets out the framework for dealing with customers in financial difficulty - the Mortgage Arrears Resolution Process (‘MARP’). Under MARP the customer must complete a Standard Financial Statement (‘SFS’) and provide supporting documentation, which is submitted to the Bank for consideration.
The Assessor’s role is to independently assess the request for forbearance and to determine the most appropriate forbearance option, taking account of a customer’s personal circumstances, overall indebtedness and the information provided in the SFS. The objective is to make decisions which are in the best interest of the customer and the Bank.
Key Responsibilities
- Ensure all Standard Financial Statements are thoroughly assessed.
- Seek clarification for any unusual expenditure patterns, repayment allocations or inconsistent information.
- Recommend and approve robust, sustainable solutions in accordance with the Group’s credit forbearance policy, compliance and audit requirements.
- Liaise with internal departments
Key Requirements
- Full understanding of Group’s Forbearance Policy.
- Strong credit and analytical skills, with an ability to assess financial and non-financial information provided as part of the process.
- Proven decision-making capacity, with an ability and willingness to constructively challenge key inputs and assumptions.
- Strong negotiation skills with a focus on reaching mutually agreeable solutions, within the spirit of the code.
- Strong verbal and written communication skills with the ability to articulate and document the rationale for decisions and a willingness to convey negative outcomes.
- Strong PC skills.
- Be self-motivated and have the ability to work collaboratively with various stakeholders.
Desirable Requirements
- An understanding of the mortgage product and / or a background in consumer collections.
Competencies
- Organised and adaptable
Contact: Dave MacKenzie 01 6610444 dmackenzie@lincoln.ie
Please submit your CV in Microsoft Word format.