Store Support Manager Job in San Diego, California US
We are searching for a STORE SUPPORT MANAGER to join our Information Technology department at our growing organization headquartered in San Diego, CA.
Duties and responsibilities:
- Primary responsibility for onsite store installations, including managing vendors responsible for installations, repairs, upgrades, and working with store operations and design teams.
- Provide primary day-to-day support and administration for all computer/network/telecommunication technologies used in the stores, or used at the corporate office to support the stores, including POS and back-end systems, credit card transaction devices/software, data uploads/downloads, application and operating systems updates/installs, and hardware support.
- Responsible for answering IT Support Line calls and responding to IT incident and request tickets and e-mail, and acts as an escalation point for any outsourced support vendors.
- Provides exemplary customer service at all times.
Technical Requirements:
- Prior retail POS experience, including setting up various credit card processing technologies.
- Desktop Operating Systems: Microsoft XP, Vista, Windows 7, along with server operating systems such as Windows 2003/2008 and various versions of SQL server.
- Computer Hardware: Desktops, laptops, printers, POS peripherals.
- Network/Telecommunication Equipment: Layer 3 switching/VLANs, routers, firewalls, VPN, etc.
Travel Requirement:
- Travel required up to 40% of the time throughout the United States, Canada, and Europe.
We offer a competitive salary and benefits program.
To learn more about our company and position, submit your resume today.