Supervisor
Supervisor - Litigation Copy / Mail / Hospitality Services
Ricoh IKON | Benefits | Diversity | Recognition Accolades | Training Development Position Information: Location: Cleveland, OH ( Map it! ) Loading map ... Position Type: Customer Service General Business Legal Admin Career Level: Not Specified Ricoh Americas Corporation is a leading provider of advanced office technology and innovative document imaging products, services and software. IKON Office Solutions, a Ricoh company, leverages the manufacturing and engineering expertise of Ricoh to help companies meet today's complex document workflow demands. Together, we provide end-to-end solutions and one of the industry's broadest portfolios of document management services. We offer the comprehensive benefits package that you would expect from an industry leader, as well as: Health and Group benefits 401(k) with company match Tuition reimbursement Employee Assistance/Work Life program Pretax childcare and healthcare accounts Group auto and home insurance Veterinary insurance Wellness education Supervisor - Litigation Copy / Mail / Hospitality Services Location: Downtown Cleveland Hours: Requires flexibility to work varying schedule between 7 am - 8 pm, Mon-Fri POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of Ricoh Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in MS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing PL. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2 years of experience working in a law firm or with legal documents. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. We are an Equal Opportunity Employer. M/F/D/V Equal Opportunity Employer, M/F/D/V. Save this job Saved Job (Notes) | Email this job | Printer-Friendly Version See all jobs at this company