Support Analyst – Fixed Income – Credit
The fixed income and Mortgage backed Securities business at a major investment bank has an opportunity for a technically astute support analyst with excellent client facing skills to assume a position within their credit and mortgage backed securities trading support team. Your primary responsibility will be to provide front-line support to a number of traders across debt business lines such as commercial retail backed securities and credit derivatives.
You will come from a front office application support background within a business that utilises a myriad of different applications on top of a complex trading infrastructure. Your tech background will be a mix of Unix and Windows and you will possess strong SQL database skills. Any scripting skills in Perl or Python and a firm understanding of TCP/IP connectivity will be useful as awill be knowledge of ITIL process. You will also demonstrate a good understanding of supporting systems within highly distributed environments where applications are written in different languages (e.g. Java, C#, C++).
It is imperative that you are very capable of dealing with traders face to face and diffusing difficult situations. You will be a keen team player and thrive in fast-paced and demanding front office support roles. An in-depth understanding of the full trade lifecycle from a support perspective, excellent prioritisation skills and the ability to face off to traders in a calm and professional manner is essential.
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