Support Analyst Job in Ottawa Region, Ontario Canada

Our strategic partner, IDS Systems, provides enterprise-calibre technology consulting services to support information technology infrastructures and data centers.

Support Analyst

IDS Systems is currently looking to fill an internal staff role of Support Analyst. This person would be responsible for client support activities both on client sites and from our offices utilizing remote assistance tools for support in a corporate work environment. This individual should have excellent interpersonal skills, a calm personality and patience to support non-technical end users.
This role will report directly to the IT Services manager.
The ideal candidate would have experience with the following systems and applications:
• Worked in an environment with IT ticketing system for support request tracking
• Windows XP 7 Professional
• Office 2003/2007/2010
• Adobe Acrobat Professional
• Outlook 2003/2007/2010 in an Exchange environment
• Thin Client computing
• Desktop Laptop hardware IBM/HP/Dell
• Microsoft Active Directory user account management
• Some HTML and basic website support knowledge
• Ability to learn and support new client applications
Not required but considered an asset
• Microsoft certifications
• Basic networking experience – TCP/IP Networking
• Windows Server Support – File/DHCP/DNS
• Other IT certifications and courses
A security clearance at Enhanced Reliability level is required, Level II (Secret) is an asset.
English fluency is required. Proficiency in French would be an asset
Salary Range will depend on candidate’s qualifications and experience.
References will be required.

About IDS Systems
IDS Systems Consultants Inc (IDS) is a privately held Canadian Corporation, offering broad-based information management/information technology (IM/IT) consulting with more than 13 years of IM/IT experience. Our Canadian headquarters is located in Ottawa ON. In addition, we have a coast to coast service network of strategic alliance partners that spans Toronto, Montreal, Vancouver, Halifax, St. John’s, and Moncton, NB.

IDS provides a comprehensive range of infrastructure architecture and implementation services as well as application development and support services across all technology platforms, including legacy, mid-range, client/server and the Web. Our comprehensive services portfolio includes enterprise architecture assessment and design; legacy system assessments; extensions and integration with Web applications; Web application development, implementation and customization; extranet and portal development and implementation; middleware integration and Web services; software reengineering, conversions and migrations; Web, wireless and legacy systems implementation; testing and quality assurance services; database and application server design, tuning, sizing, and management services. ERP package services include Oracle, SAP and PeopleSoft. Instructor-led technical and business training are also provided in core technologies.

Our corporate excellence program ensures the quality of our work, project deliverables and professional relationships.

Please visit IDS Systems Website to learn more about IDS’ Professional Services opportunities and other contract opportunities. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.