Support Analyst/Web/Apache/Tomcat/ Knowsley recruitment
Support Analyst/Web/Apache/Tomcat/ Knowsley
A client of Empiric Solution is looking for a several of 2nd Line Web/Apache/Tomcat Support Analyst's based in Knowsley.
The candidate will support the core customer facing IT services fault fixing, change implementation and basic project contribution.
Principle Responsibilities
Analyses, diagnoses and resolves faults (on a 24x7 basis as required)
Appropriately assigns faults to other 2nd Line, 3rd Line or external support groups ensuring clear handover and documentation.
Dealing with ticket and prioritising them
Essential criteria
2nd line support experience
Some involvement in deployments
Ticketing experience
Working on an on call rota, 24/7 support (1 in 6 weeks)
Ability to communicate clearly to both technical and non-technical audiences
This is a fantastic opportunity to join a leading brand in the market with plenty of work currently on and in the pipeline. If you feel you have the right skills please upload your CV or Call on 02074694230
Empiric Solutions were established in 2005 and are one of the foremost providers of niche and specialist recruitment services within IT, Finance and Industry and Commerce globally. In December 2010, we became a Virgin Fast Track 100 company for the second consecutive year (3rd Fastest Growing company 2009).