SVP, EMEA Client Service & Fulfilment Manager recruitment

Main Responsibilities will include:

• Work closely with key stakeholders at all levels including Sales Relationship Management, Operations, Technology and Finance to ensure client service is provided to an optimum level across the following areas; on-boarding, post-query follow up, levels of urgency, service delivery, and service quality

• Accountable for all front line service delivery across Transaction Banking, Treasury, Cash Management and Trade Finance functions  

• Ensure best practice is adhered to across all post-sales, client facing functions including Treasury, Client On-boarding / KYC, Servicing, Credit, Implementation and Technical Help Desk  

• Ensure a strong working relationship is maintained between the production environment in Operations and the key Sales partners across all business lines, especially during negotiations regarding complex client implementations  

• Work closely with the Business, Operations and Technology to ensure all productivity levels are delivered against a defined set of matrix  

• Manage and drive the change agenda in delivering all necessary process improvements and enhancements to the service delivery teams, in accordance with existing project methodologies  

• Work with Senior Management in the build out of an improved target operating model, defining the global client coverage strategy going forward     

The Successful Candidate:

• Strong knowledge of the post-sales value chain across either Transaction Banking, Treasury, Cash, Trade and Payments  

• Global Commercial/Corporate Fulfilment business experience with extensive treasury products knowledge

• Experienced Senior Manager with experience from a Corporate Banking Client delivery environment

• Extensive integration skills, significant enterprise thought leadership and an ability to influence peers and executives across organizational lines

• Proven leadership abilities including business acumen, strong problem solving and communications skills

• Proven track record of creating a client centric environment.

• Ability to build productive partnerships across organizations

• Ability to operate effectively in ambiguous situation and provide clarity of purpose  

• Proven people management skills demonstrated creative approach to driving key hiring and talent planning activities across the groups.

• Proven learning agility in a fast paced rapidly changing environment     

Proven track record of leading global teams Desired Skills:

• Excellent organizational, prioritization, multi-tasking and management skills 

• Excellent verbal and written communication skills  

• Language skills are advantageous but not essential 

• Ability to generate pragmatic, sensible and simple solutions to complex problems  

• Ability to implement practices and processes that drive accountability    

• Ability to build broad-based business relationships across the organization    

• Ability to thoroughly analyze opportunities/ issues and take appropriate risk  

• Desirable but not essential - six sigma skills