Swedish Technical Support Jobs Cork Job in Cork Ireland
JOB DESCRIPTION:
Excellent opportunity for Swedish speakers based in Cork! My client, a large information technology services company is hiring technical minded candidates to work in technical support role for their clients. This is a great opportunity to gain experience in a multinational environment in Ireland! Contact Daniel on 016146133
We will offer reocation assistance on a case to case basis to candidates not based in Ireland! We need people who can start 26/3/2012!
The Role:
Customer and technical support in a helpdesk environment for the Swedish market
Responsibilities:
•Interact with customers via telephone, e-mail and the web, providing technical support and solutions
•Analyze customer problems and formulate plans of resolution
•Assist in evaluating new services, processes and technologies introduced at the helpdesk
•Participate in departmental training activities
•Work with departmental staff to promote, develop, and maintain strong customer service values
•Escalate unresolved issues to support leads, designated service group or client help desk
•Additional projects as required
We look for candidates with the following skills:
•Excellent communication skills
•Strong computer skills
•Fully fluent Swedish with very good English
•Good presentation skills
•Good team work skills
Professional Experience:
•Previous Helpdesk experience preferred and relevant IT background (education or experience)
•Flexibility
•High level analytical skills
•Previous team working experience
•Customer orientated professional
What We Offer:
We offer relocation assistance on a case to case basis for candidates not based in Ireland; salary levels are €21,000 per year and you will gain extensive training before starting work. Other benefits include: Health Insurance contribution; Subsidized Canteen; Relaxation Area - with DVD player / wifi / pool table; Gym