Systems Engineer/Field Tech Job in Houston 77060, Texas US

The Systems Engineer daily maintains positive customer contact, thru varies forms of communication, and assists customers by troubleshooting, problem solving and customer service to remedy their technology issues.

The System Engineer must be able to effectively work in a pro-active and reactive role with technology, and able to be the customer’s primary point of contact for all technology projects, concerns, education and troubleshooting. While technology is the primary focus of the Systems Engineer’s position, customer service plays a critical role.

Duties and Responsibilities:
System Engineer travels daily to and from the office to customer’s location. Spends much time at customer’s location working as an IT Administrator and Technical Consultant for client. Additionally, works with Wright Business Technologies, Inc. to identify potential new business opportunities for Company. System Engineer must be able to support the customer via phone, remote access and in-person support.

Desired Skills Experience:
Knowledge and Skill
- Extensive experience with PC Repair, Upgrade, Maintenance and Support 
- Strong knowledge and troubleshooting experience and implementing the following:
o Windows Server
o Microsoft Exchange and SQL
o Windows 95/98/2002/XP/Vista/7
o Microsoft Terminal Services
o All MS Office Products
o TCP/IP
o NetBui
o LAN Networking
o Server/Client Networking
o Print Servers
o Switches, routers and hubs
o Anti-Virus Spam Software
o Back Up Devices

Problem Solving / Decision Making
System Engineer must be able to quickly assess technical and customer service situation, and provide the best possible solution for the customer to proactively maintain and support their network environment with minimal downtime to the customer. System Engineer must be able to daily record, and report all aspects of the day, technical decisions made, parts purchased, and hours billed to management thru use of software tools and onsite meetings. System Engineer must maintain the highest level of professional, moral integrity and proper personal appearance at all times.


Physical Requirements
Must be able to lift a normal size computer with assistance of a cart.