TA Senior Administrator

TA Senior Administrator - Dealing (Job Number: 1312245)

Description

Business Description

The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.

The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.

Team Description

The Bulk Dealing team is responsible for controlling and monitoring EMX and Calastone STP dealing procedures. The Team are required to work in a highly accurate and client focused environment, ensuring all activity is conducted within regulatory guidelines and client service standards.

Job Purpose:
The Bulk Dealing team is responsible for the control, oversight and monitoring of all EMX and Calastone dealing.

Principal Responsibilities:

Assist Team Manager in the undertaking of any training requirements for the team
Perform first level overview of any control functions
Undertake senior level tasks as required by Team Manager
Ensure workflow and image queues are monitored continually throughout the day and all issues are investigated and resolved
Monitor the EMX trade process and ensure service levels and dealing deadlines are maintained
Maintain the EMX dealing platform ensuring accuracy and relevance of all fund/terms information
Adhere to key dealing controls
Participate in cross skill training, ensuring flexibility and variety to support other dealing functions and contingency
Have working knowledge of Management Company specifics in order to process transactions with accuracy
Personally maintain continuous quality improvement by acting on feedback
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.

Qualifications

Person specification:
Global Competencies (1)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Enhancing Organisational Talent
Embracing Change
Client Orientation
Developing Partnerships
Driving for Results
Decision Making
Global Awareness

Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
The Senior Administrator must possess strong oral and written communication skills and be able to question areas about which they feel they do not possess a full understanding. Although directly accountable to the Team Manager the successful Senior Administrator will be expected to demonstrate initiative in the organisation and prioritisation of their day to day tasks whilst taking into account strict regulatory deadlines. The Administrator will be expected to display a commitment to the development of both themselves and the team. Computer literacy together with a working knowledge of Microsoft office products (Excel / Word / Outlook (or Lotus Notes)) is an essential skill set for this role.

Primary Location: Edinburgh, Lothian Region, GB
Internal Jobcode: 50726
Job: Asset Servicing
Organization: EMEA Asset Svcg-HR06400

August 31, 2013 • Tags:  • Posted in: Financial

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