Table Games Floor Supervisor Job in East Chicago, Indiana US
Casino Overview: The Ameristar Casino Resort Spa located in Black Hawk, Colorado is the premiere gaming, entertainment and resort destination of Colorado. Located 40 miles west of the mile high city of Denver in the foothills of the Rocky Mountains, Ameristar features an exciting casino, a variety of fine dining restaurants and a four diamond rated hotel. Our 55,000 square foot gaming floor is home to around 1,500 of the newest slot products and the hottest games in the market. Our spacious 24 table pit includes the games of craps, blackjack and roulette. Ameristar also has the largest poker room in the state of Colorado. At Ameristar, we offer our guests four exceptional dining options including our elegant Timberline Grill, the international Centennial Buffet, our flavorful Waypost Deli and the delicious Fireside Kitchen. Ameristars luxurious full-service hotel incorporates 536 well-appointed rooms, including 64 suites, a roof-top pool with indoor and outdoor hot-tubs, a full-service luxury day spa and over 15,000 square-feet of meeting and event space. Our eye-catching facilities are state-of-the-art but its our Ameristar Team that truly makes our operation special. At Ameristar, we take great pride in creating and facilitating a productive and winning culture. We recognize that the hard work and dedication of our Team Members has a positive impact on our propertys success, therefore we have created an environment in which our Team Members have all the tools and support they need to excel in their jobs and enjoy their Ameristar experience. To show our appreciation of our Team Members, we designed a competitive compensation and benefit package to promote the health and well being of our Team Members and their families. If you are seeking to join a winning team and the best gaming and hospitality property in Colorado, then Ameristar is your destination. To make the commute from the Denver metro area to Ameristar easy, we offer discounted rates on bus tickets for our Team Members. Guest Service Commitment At Ameristar we are dedicated to providing the best gaming and hospitality experience in the industry. Our guests experience quality customer service in a fun and friendly atmosphere. Ameristar devotes valuable resources and training to all our Team Members to ensure the highest level of customer service is delivered to all our guests, each of our Team Members and anyone else who has a relationship with our company. By joining our team, we hope you facilitate these successes and provide the best guest service in the industry.
Safety Requirement: Safety is a core value at Ameristar and vital to our operation. The ability to work safely and prevent personal injury is a key job requirement of every position and very important to our organization. If an unsafe condition is identified, each Team Member is expected to correct or report the condition.
Position Summary: Responsible for ensuring quality guest service, professionalism of dealers, security and accounting of games in assigned area. Ensures the highest level of customer service at all times. Essential Functions: -Must be knowledgable in all aspects of the game supervised. -Ensures utilization reports are accurately completed at designated time. -Ensures compliance of company and departmental policies and procedures, Colorado Gaming Regulations and Internal controls. -Ensures proper inventory of cheques on table games to enable payouts to be made quickly and accurately. -Trains and mentors all team members to ensure Table Games Super Service standards. -Communicates all information regarding section to incoming Floor Supervisor. -Maintains equipment within section. -Ensures the integrity of games in assigned section. -Communicates and coaches team. -Conducts training and performance reviews in a timely manner -Communicates to the Senior Supervisors all guest and employee issues and reports all monetary exceptions.
JOB REQUIREMENTS:
Minimum Qualifications: -Experience as a Table Games Dealer and prefer skilled in all games. -Excellent verbal and written communication skills. -Excellent team member and customer relations skills. -Ability to work any shift or hours. -Previous floor or dual-rate experience required.
-Must be able to obtain and maintain a Colorado Gaming License.
