Service Desk Analyst – £7.51 per hour
Finance and Central Services ICT Services Service Desk Analyst POST:Service Desk AnalystGRADE: Band 6RESPONSIBLE TO:Service Desk SupervisorSTAFF MANAGED:NonePOST REF:FS0476JOB FAMILY:JF3JOB PURPOSE:The job holder will ensure customer satisfaction by working in partnership with the Customer to deliver ICT support services in a professional and efficient manner. They will ensure that all ICT related calls are logged accurately and efficiently and resolved within Service Level Agreement (SLA). JOB CONTEXT:The job operates within the ICT Services Service Desk and provides a single Read more […]