Service Desk Analyst – £7.51 per hour

Finance and Central Services ICT Services Service Desk Analyst POST:Service Desk AnalystGRADE:         Band 6RESPONSIBLE TO:Service Desk SupervisorSTAFF MANAGED:NonePOST REF:FS0476JOB FAMILY:JF3JOB PURPOSE:The job holder will ensure customer satisfaction by working in partnership with the Customer to deliver ICT support services in a professional and efficient manner.  They will ensure that all ICT related calls are logged accurately and efficiently and resolved within Service Level Agreement (SLA). JOB CONTEXT:The job operates within the ICT Services Service Desk and provides a single Read more […]

April 24, 2010 • Tags: , , , , • Posted in: General • Comments Off on Service Desk Analyst – £7.51 per hour