Applicant Support – Asset Management recruitment
Key Responsibilities:First point of contact to user community of any system issues;Analyze nature of problem and determine severity of incident;To maintain high degree of customer service and to adhere to Service Level AgreementTo take ownership of user problems and be proactive when dealing with user issues• To provide batch/adhoc jobs monitoring function to ensure smooth operations of global and regional applications• To provide user administration function to user community Experience and Skills:• 2 to 3 years of prior application support;Basic knowledge of SQL , IM Tools and ITIL;Prior Read more […]