Associate Service Manager Job in Tampa, Florida US
Associate Service ManagerJob Function and Key Duties Responsibilities Supervises unit of the Telemarketing/Customer Service area. Responsible for daily operations in the unit including reporting and staff development. Duties and Responsibilities 60% of Time · Supervises a unit of service associates and/or support staff.·Monitor representatives phone calls and written work to ensure quality standards.· Meet identified team and unit goals.· Review and prepare individual and unit productivity reports on a daily, weekly and monthly basis. 20% of Time · Maintain up to date knowledge on insurance Read more […]