Broadband Technical Advisor I

Broadband Technical Advisor I – Rochester, MNPOSITION OVERVIEW: Under general supervision, serves customers by resolving customer issues related to their internet and video products and services while providing information about other product lines. Solicits orders for new products and services. ESSENTIAL FUNCTIONS OF THE POSITION: Professionally, accurately, and effectively handle in-bound calls from customers requesting: Video troubleshooting Internet connectivity troubleshooting Changes to customer records Credits and payments to customer accounts Billing inquiries Identify opportunities to Read more […]

December 19, 2011 • Tags: , , , • Posted in: General • Comments Off on Broadband Technical Advisor I