Technical Support Enginner

Technical Support Enginner – Sunnyvale, CA [1113] The primary function is to assist our pre- and post-sale customers with technical issuesResponsible for ensuring that the customer relationship is managed through proactive customer communication and provide rapid response when neededProvides technical support to field engineers, and technical customer contacts who are diagnosing, troubleshooting, repairing and debugging complex systemsWorks in conjunction with first line outsourced support to resolve Level 1 ticketsProvides support to customer/users where the product is highly technical or Read more […]

November 19, 2009 • Tags: , , , • Posted in: General • Comments Off on Technical Support Enginner