Call Center Team Leader Job in Portsmouth 03801, New Hampshire Us

ResponsibilitiesPurpose: Accountable for Contact Center Operation. Includes annual budgetary responsibility; handling of annual call volume; and oversight of contact center employees.Key Results:* Manage the Contact Center within the defined Performance Management process and at acceptable quantitative and qualitative performance. * Effectively manage capital and OM budgets. * Maintain and/or improve employee relations. * Participate in appropriate Regulatory interface as subject matter expert.Essential Responsibilities: * Manage call-handling operation; guide, coordinate, and own customer Read more […]

February 13, 2011 • Tags: , • Posted in: General • Comments Off on Call Center Team Leader Job in Portsmouth 03801, New Hampshire Us