XOC HFC Dispatcher 2 (Denver, CO) 68311129 Job in Denver, Colorado US

XOC HFC Dispatcher 2 (Denver, CO) 68311129Tasks: – Isolates problems by correlating information from network surveillance equipment to confirm ND/Schedule Maintenance resolution. – Secures customer acknowledgement of resolution for escalated CRs. – Prioritizes all tickets requiring additional attention for incomplete tasks, schedule maintenance, and escalated CRs. – Contacts customers and cancels pending truck rolls for correlated CRs. Applies to all tickets with correlated CRs, regardless of fix agent. – Reviews and monitors troubleshooting systems such as trouble management, billing, HSD support Read more […]

July 12, 2010 • Tags: , , • Posted in: General • Comments Off on XOC HFC Dispatcher 2 (Denver, CO) 68311129 Job in Denver, Colorado US