Quality Assurance Analyst – Complaints recruitment
Quality Assurance Analyst The role holder will demonstrate strong planning and organisational skills and be committed to providing a high level of customer service at all times. The ideal candidate will have the ability to influence and negotiate with counterparts in other areas of the business as well other parts of the group, and will be confident working as part of a team in a target driven environment. Responsibilities Responsible for ensuring that all complaints are dealt with in the regulatory complaints for the financial services Authority (FSA) and following the guidelines / requirements Read more […]
Compliance Officer, Complaints recruitment
Our client, an investment dealer in the north end of Toronto, is looking to add aCompliance Officer, Complaints. Reporting to the Assistant Chief Compliance Officer, the Compliance Officer, Complaints is to be responsible for investigating and responding to client complaints and regulatory requests. Focus for this role will include preliminary review and required document gathering of client complaints received. Additional responsibilities will include drafting client correspondence throughout the complaint handling as well as monitoring and documenting complaint processes to ensure timely Read more […]