Manager – Contact Centre Analytics recruitment

Reporting into a Partner and leading a team of 5 professionals you will be responsible to analyse data from various customer service and operational functions. In addition to this your main responsibilities will be-• To do a root cause analysis and diagnostics of Service operations• Understand contact centre architecture and indentify key data points• Liase with the onsite team to gather reporting requirements• Identify the real time and historical dashboard requirement• Develop key metrices across the various standard reporting platforms• Track the overall effort progress and Read more […]

September 7, 2012 • Tags: , , • Posted in: Financial • Comments Off on Manager – Contact Centre Analytics recruitment