Supv, Cust Technl Suppt (IP) Pittsburgh PA Job in Pittsburgh, Pennsylvania US

Supv, Cust Technl Suppt (IP) Pittsburgh PATasks: – Provides guidance and/or assistance to Customer Account Executives (CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet. – Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques. – Establishes and maintains personnel files as required. -Ensures retention, customer service quality, adherence and accuracy goals are met. – Provides feedback, coaching and disciplinary action to employees, Read more […]

August 28, 2011 • Tags: , , • Posted in: General • Comments Off on Supv, Cust Technl Suppt (IP) Pittsburgh PA Job in Pittsburgh, Pennsylvania US