eCommerce Support Analyst recruitment
The eHelp team is a young and dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms.The successful candidate will work in the eCommerce customer support center, answering business questions regarding UBS’ eCommerce applications, monitoring system infrastructures and coordinating with UBS’ production Read more […]
eCommerce Support Analyst recruitment
DescriptionThe successful candidate will work in the eCommerce customer support center, answering business questions regarding UBS’ eCommerce applications, monitoring system infrastructures and coordinating with UBS’ production support teams. The role entails:• Providing UBS customers with professional multi-lingual technical support for various business critical applications by phone, chat and email • Taking ownership of each client issue through root cause and solution • Monitoring system infrastructure • Interacting on a daily basis with internal 2nd and 3rd level support staff, with Read more […]