Fixed Income Deal Support Analyst
Specific Responsibilities1.Deal SupportFirst and second line telephone and email support of clients.Monitoring of live deals: IssueNet/IssueBook deals: ID management, order resolution and deal completion across multiple syndicates. Performance of IssueNet and IssueBook systems.IssueBook deals:Functionality queries and performance.Escalation of issues that cannot be resolved at team level.Ensure proper handover of deal support issues to other regions (outbound as well as inbound). 2.Application Support and SLA (Service Level Agreement) Monitoring• Establish SLA criteria on problems reported Read more […]
April 29, 2010
• Tags: Debt, Fixed Income Deal Support Analyst, Fixed Income jobs and careers in UK • Posted in: Financial • Comments Off on Fixed Income Deal Support Analyst