CommOps 3, Fulfillment (DOJ) (Decatur, GA) 67628847 Job in Norcross, Georgia US
CommOps 3, Fulfillment (DOJ) (Decatur, GA) 67628847Tasks: – Maintains a daily operational record which includes account credits, escalation of issues, and referral requests. – Provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders. – Updates remedy customer-reported tickets that require a truck roll. – Analyzes data from all available resources to determine whether it is a customer premise problem or whether it is a network issue. – Uses trouble ticketing system to accurately Read more […]