ITALIAN VIP HOST, GIBRALTAR
· Identify potential VIPs from acquisition and ensure they are managed effectively to maximise player value and reduce risk of churn.· Assist in organising hospitality events and promotions that would be of interest to VIP clients.· Work closely with the CRM team, to help create and deliver reward and retention campaigns specifically designed to up-sell,, reactivate, and to cross-sell to existing users..· To build relationships with VIPs by creating player profiles, road mapping players and showing acute attention to detail.· Read more […]
ONLINE COMMUNICATIONS COORDINATOR, GIBRALTAR
Role Purpose:Building emails and/or web pages and executing email campaignsAccountabilities· Responsibility for member email marketing, operational emails execution, website development and general statistical reporting Technical Skills – Required· HTML knowledge – ability to write valid HTML/CSS code (W3C standards)· Comfortable working with Adobe Dream Weaver and Microsoft Front page and the ability to use a plain code editor (non-WYSIWYG) such as Notepad++ or similar more based on coding· Proficient with Microsoft Excel, Access Read more […]
RETENTION PROMOTIONS SPECIALIST, GIBRALTAR
· This role is responsible for the business retention with the aim of retaining, increasing and maintaining the number of active players.· You will be responsible for collecting and generating new ideas and introducing enhancements to the existing Promotional offers, analysing and implementing strategies to the Retention process using competitor analysis. · Liaise with Team specialists to plan and execute targeted promotions to different segments from the design, testing promotion mechanics systems related to each Brand (Online, offline, Mass Read more […]
HEBREW CUSTOMER SERVICE AGENT, GIBRALTAR
MEMBER SERVICE SPECIALIST – Hebrew Bilingual/MultilingualTeam Vision: To provide exceptional professional service to all members ensuring a positive customer experience resulting in customer satisfaction at all times when dealing with the Group.As Member Service Specialist you will be responsible for:· First line customer contact point for customer account management query and resolution handling via telephone, email and instant chat· Liaising with other internal departments to assist in the resolution of customer queries and issues· Answer a Read more […]
ITALIAN CUSTOMER SERVICE AGENT, GIBRALTAR
MEMBER SERVICE SPECIALIST – Italian Bilingual/MultilingualTeam Vision: To provide exceptional professional service to all members ensuring a positive customer experience resulting in customer satisfaction at all times when dealing with the Group.As Member Service Specialist you will be responsible for:· First line customer contact point for customer account management query and resolution handling via telephone, email and instant chat· Liaising with other internal departments to assist in the resolution of customer queries and issues· Answer Read more […]
WEB EDITOR, GIBRALTAR
Knowledge/Skills/Experience: · Marketing Degree or equivalent · Proven copywriting experience (2 years)· Effective content development for websites· Knowledge of the Gaming Industry is an advantage· Attention to detail· Enthusiasm for creating strong pieces of communication Personal qualities· Articulate· A high level of creativity and originality · Ability to work under pressure. · A high level of self-motivation Read more […]
SAS DEVELOPER, GIBRALTAR
o Ability to perform as SAS Developer using SAS Data Integration Studioo Experience in extracting, transforming and loading source data into the SAS environmento Experience with a Scheduling Toolo Experience in working in both a windows and Unix environmento Solid SQL querying skillso Working knowledge of SAS Enterprise Guideo Experience with stored processes and SAS macrosSAS Data Integration Studio is an absolute must and we wouldn’t even want to talk to a candidate without that. I learnt that Read more […]
GERMAN SALES AGENT, GIBRALTAR
GERMAN SALES AGENTTeam Vision: To provide ongoing telephone based sales activation and retention in a target driven sales oriented department.As an online German Sales Agent you will be responsible for: •To facilitate pro-active conversion from lead, fun or dormant player into an active real money player•Set number of pre-determined KPIs •From initial number and quality of calls through to activation levels and first deposit amounts•Hitting own pre determined weekly, monthly and quarterly targets The person: •Bilingual/Multilingual •Confident, articulate phone manner •Previous experience Read more […]
GERMAN SPORTSBOOK SITE MANAGER, GIBRALTAR
JOB TITLE: Sportsbook Site Manager, Germanic language sites DEPARTMENT/DIVISION: Publishing Team REPORTS TO: International Publishing Manager LOCATION: Read more […]